Frequently Asked Questions
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What does your business specialise in?
We specialise in creating high-end, bespoke soft furnishings, including luxury Curtains, Roman Blinds, and Cushions. Each piece is meticulously crafted by hand to match your unique style and requirements. All our products are created in Wiltshire using the highest quality traditional methods.
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How long will it take to complete my order?
At Britton Designs we believe luxury includes service, so we commit to responding to you within 48 hours of receiving your request. Specific production time then varies depending on the complexity of your project and our current workload, but typically, once an order is confirmed it will be completed within 4-6 weeks. We'll provide you with a more accurate timeline during the consultation process.
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Can I request customisations to my soft furnishings?
Absolutely! We encourage customisation to ensure your soft furnishings align perfectly with your vision. Through our consultation process we will work through fabric choices, linings, customisations and bespoke requests to tailor your order and provide the perfect service.
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Do you offer installation services?
Yes, we do. We provide professional installation services upon request, and can also advise on DIY installation using our Measuring and Fitting Guide, to ensure your soft furnishings are installed with precision and care.
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Is there a consultation fee?
We offer complimentary consultations to ensure you receive the highest quality customer service whilst designing your project. Our first consultation is a convenient 15-20 minute call to confirm initial details, and this is followed by an in-depth virtual or face-to-face design consultation to confirm measurements, fabrics and final design.
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What is the process for measuring for windows or blinds?
You have the option to provide measurements yourself or request our professional measuring service. During consultations, we will guide you on the best method for accurate measurements.
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What happens if I need to cancel my order?
Due to the nature of our bespoke products, we are unable to provide refunds once production has started, so if you need to cancel your order please contact us as soon as possible. Cancellation policies are outlined in your invoice, and we will work with you to address any concerns.
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How do I get started with my project?
To get started, simply request a consultation by going to the Get in Touch section of our website. We'll schedule an initial consultation to discuss your project and provide you with personalised guidance and recommendations.
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How much will my order cost?
The cost of our bespoke curtains and blinds starts at £500, while our luxury cushions start from £75. Please note that the final cost is determined by various factors, including the type of soft furnishings, fabric choices, customisations, and other project-specific requirements such as measuring and installation.
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Do you offer discounts for multiple orders
Yes, we do! We offer a 10% discount on subsequent orders when requested within 6 months of your first purchase, making it even more convenient for you to transform multiple areas of your space with our exquisite soft furnishings.
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How far will you travel for measurement and installation services?
We offer the option of face-to-face measurement and installation services for orders within 90 minutes of SN15, but for our national customers we can provide just as personalised a service via phone or zoom, or suggest local providers who can support you with measurement and installation closer to home.